At ellaireed.com, we want you to feel confident with every purchase. If something isn’t quite right, we’re here to help.
Return Eligibility
You may request a return within 30 days of receiving your order. To be eligible:
- Items must be unused, unwashed, and in original condition
- Items must be returned with original packaging
- Proof of purchase (order confirmation or receipt) is required
Please note that certain items may not be eligible for return due to hygiene or customization reasons.
How to Start a Return
To initiate a return, please contact us at:
📩 supportinfo@ellaireed.com
Include your order number and reason for return. Our support team will provide return instructions.
Refunds
Once your return is received and inspected:
- Approved refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear in your account
If your return does not meet our conditions, we may not be able to issue a full refund.
Exchanges
We currently do not offer direct exchanges. If you need a different size or style, we recommend:
- Returning the original item
- Placing a new order
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery.
We will arrange a replacement or refund at no additional cost.
Shipping Costs
- Original shipping fees (if any) are non-refundable
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
- Orders over €50 qualify for free shipping.